Tuesday, March 29, 2011

Bad experience at a cellphone Company

Is it true that my turn is 561 at Comcel (Local cellphone company) and I have to wait for 62 turns to go, at a rate of 1 each 2 minutes, which means that I'll have my chance in more than 2 hours?

Even more when I'm there to complain for the bad service I'm paying for?

Do brands today believe that a customer will wait for 2 hours? Sadly yes.
Here is a simple yet close example.

Happiness in a pic!

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